Shipping & Returns

Shipping

All Vögler orders are dispatched from Tasmania, Australia.

Shipping costs and available delivery options are displayed at checkout. Tracking information will be provided once your order has been dispatched where tracking is available.

Please note that production time for made-to-order pieces is separate from shipping time.

While we cannot control delays experienced by postal or courier services after dispatch, we will assist where reasonably possible should an issue arise with your delivery.

International Shipping

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and remain the responsibility of the customer.

Returns & Exchanges

We want you to be happy with your Vögler purchase.

For change-of-mind purchases, please contact us within 14 days of receiving your order. Items must be unused, unworn and returned in their original condition with all original packaging and tags included.

Unless an item is faulty or you are otherwise entitled to a remedy under Australian Consumer Law, return shipping costs are the responsibility of the customer.

Made-to-order, personalised and custom pieces are not eligible for change-of-mind returns unless otherwise stated.

Faulty Items

Every Vögler piece is individually inspected before dispatch.

If you believe your item has arrived with a fault or has developed a manufacturing fault, please contact us with your order number and photographs of the issue.

Where required under Australian Consumer Law, Vögler will provide an appropriate remedy, which may include a repair, replacement or refund.

Contact

For shipping, return or order enquiries, please contact:

voglerstudio.au@gmail.com